The New Year period is always a time for reflection and planning. It is when everybody starts dieting. When smokers quit smoking. When people get organized.

It is no different for businesses, and it is definitely no different here at KAYWEB.

Our New Year's resolution is to take our much-lauded customer service to the highest level ever in 2012.

When I survey clients to find out what they like about KAYWEB, they always respond that our customer service is very good compared to other experiences they've had in the web industry. We've accepted these compliments for over seven years, recognizing that customer service is one of our key points of difference.

This year, we want to take this point of difference to another level ... because we feel you need us to.

When starting a business 10 years ago, giving your business a web presence was not even on the priority list. Five years ago, it probably arrived somewhere towards the bottom of the top 10 things your business needs to get started. Today, it is number one or number two on that same priority list.

Every business needs a website, and a well strategized web presence. We will look to work with our clients to ensure their web presence is updated and holistic, with search engine optimization and social media marketing options taken into consideration.

We also feel that a mobile presence is becoming as important as a web presence for businesses. With nearly half of the world's visits to websites being made with mobile phones, it is our responsibility to check that our clients' websites are optimized for mobile browsing.

Our Support team has been expanded over the last year and is better equipped than ever to continue handling all our clients' technical issues.

KAYWEB will take customer service to a new level in 2012. Unlike many diets that began on January 1, our New Year's resolution will deliver results.